Q: How long the warranty is?
A: All product guarantee 45-day full refund policy and 24-month warranty

Q: What isn’t covered by the warranty?
A: 1. The product is over warranty time and it is damaged by the customers themselves.
2. For force majeure causes like earthquake, typhoon, etc, the product isn't covered by the warranty.

Q: When does the warranty begin to take effect?
A: It begins the day you place your order.

Q: How do I claim the warranty?
A: Please contact us through support@iokmee.com

Q: What is a valid proof of purchase?
A: You can tell us the order# or send us the screenshot of the order.

Q: What if I don’t have any proof of purchase?
A: Please contact Amazon Customer Service.